Product Warranty
Limited One Year Warranty
1) Amfit, Inc. warrants for a period of one year, all new Digitizers and Mills, purchased and operated in the United States and Canada, to conform to the manufacturer’s specifications and be free from defects in workmanship and materials. Customer assistance regarding the warranty or purchase of an extended maintenance service plan may be obtained by calling (360) 573-9100.
2) Amfit does not offer on-site repairs. Any equipment requiring repairs must be returned to Amfit, Inc., Vancouver, Washington. All service/repairs will be conducted at the factory; call our service line at 1-888-699-2100 for more information. Amfit will provide its best efforts to complete the service/repair within 1 week after receipt of equipment. For customers owning a mill, during the period the mill is not in service, Amfit will provide insole fabrication at its central facility for a discounted price: a) under warranty, blank cost plus $3.00 per pair or, b) out of warranty, $28.00 per pair.
3) Amfit will, at its option, repair without charge for parts and labor. During the first 6 months of the warranty Amfit will pay the shipping and insurance charges to and from Amfit, and during the second 6 months of the warranty shipping and insurance charges are the responsibility of the customer.
4) Shipping damages or missing accessories must be reported within seven (7) days of receipt of equipment. Absolutely no exceptions.
5) Should your Amfit product prove defective during its warranty period, please phone or fax Amfit directly, describing in detail the problem. An Amfit representative will contact you and attempt to resolve your problem by telephone or by modem connection. If the problem can not be solved by telephone or through modem diagnostics, the Amfit technical representative will issue an RMA number for the return of equipment for factory service.
6) Any defective parts replaced under warranty must be returned to Amfit within seven (7) days of actual receipt of replacement parts. Failure to return defective parts will result in the full retail price of the new part being billed to your account.
7) When returning equipment for factory repairs, please make sure the product is securely packaged in its original container or a proper equivalent. Products arriving damaged due to improper packaging will remain the sole responsibility of the shipper. Include proof of original purchase date or a copy of your maintenance service contract. Also include any detailed notes you may have made regarding equipment failure and names of technical personnel you have spoken with regarding the problem. Please write your RMA number on the outside of the package and on all documentation included with returned equipment.
Address all shipments to:
Amfit, Inc.
5408 Northeast 88th Street, D406
Vancouver, WA 986658) Limited One Year Warranty Coverage and Exceptions:
This warranty only covers use in the United States and Canada. Amfit is not responsible for warranty service should the Amfit label or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, neglect, improper shipping, damage caused by natural disasters such as fire, flood, and lightning, vandalism, acts of war, improper electrical current, non-Amfit issued software problems, use of non-Amfit EVA insole blanks, or services performed other than by an Amfit Authorized Service Technician. If a claimed defect can not be identified or reproduced in service, you will be responsible for costs incurred.
A) Coverage
With exceptions below, Amfit will cover all parts and labor as required to repair and maintain each piece of equipment as contracted for a period of one year from date of the contract. Cutting motor brushes are warranted for 90 days from date of contract.
B) Exceptions (Items not covered)
For Digitizers: External Accessories, Toe Plates, Calibration Plates, Top Cover Assemblies, Hand Railing, Fan Covers and Filter Assemblies, Power and Accessory Cable Assemblies
For Mills: Cutting Motor Brushes (over 90 days), Cutting Motor Heads, Mill Stands and Accessories, Power and Accessory Cable Assemblies, Insole Trays, Milling Motors (if the failure is caused by customer’s failure to replace motor brushes in a timely fashion) If mill failure is due to the use of non-Amfit EVA insole blanks, the warranty is void.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON YOUR AMFIT PRODUCT SHALL BE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE EXCEPT AS PRECEDED IN THIS WRITTEN WARRANTY. NEITHER AMFIT, INC. NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE AMFIT PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY.
Limited Extended Maintenance Service Plan
1) A “Limited Extended Maintenance Service Plan” can be purchased at the following price, payable with the initial equipment purchase (at a discount) or prior to the expiration of your original warranty period (see price schedule below).
Product
(with equipment purchase)
(post purchase)FootFax FootFax-SL Milling Station
2) Purchasing a "Limited Extended Maintenance Service Plan":
A) Customer assistance regarding the extended maintenance plan or purchase of an extended maintenance service plan may be obtained by calling (360) 573-9100.
B) Amfit has the right to inspect all equipment prior to allowing the purchase of a
"Limited Extended Maintenance Service Plan".
C) Once on the program, if you wish to extend the policy into another year, you may do so at the current price schedule. To continue the policy without penalty or interruption, you must renew your contract at least 45 days prior to expiration of the current service agreement.
3) What Amfit "Limited Extended Maintenance Service Plan" Will Cover:
A) Amfit, Inc. warrants the equipment to conform to the manufacturer’s specifications for a period of one year from the expiration date of the original/existing one year warranty.
B) Should your Amfit product prove defective during its extended warranty period, please phone or fax Amfit directly, describing in detail the problem. An Amfit representative will attempt to resolve your problem by telephone or by modem connection. If the problem can not be solved by telephone or through modem diagnostics, the Amfit technical representative will issue an RMA number for the return of equipment for factory service.
C) Amfit will, at its option, repair the defective unit without charge for parts and labor. (Shipping and insurance charges to and from Amfit are the responsibility of the customer, not Amfit.)
D) When returning equipment for factory repairs, please make sure the product is securely packaged in its original container or a proper equivalent. Products arriving damaged due to improper packaging will remain the sole responsibility of the shipper. Include proof of original purchase date or a copy of your extended maintenance service contract. Also include any detailed notes you may have made regarding equipment failure and names of technical personnel you have spoken with regarding the problem. Please write your RMA number on the outside of the package and on all documentation included with returned equipment.
Address all shipments to:
5408 Northeast 88th Street, D406
Vancouver, WA 98665What Amfit "Limited Extended Maintenance Service Plan" DOES NOT COVER:
This warranty only covers use in the United States and Canada. Amfit is not responsible for warranty service should the Amfit label or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, neglect, improper shipping, damage caused by natural disasters such as fire, flood, and lightning, vandalism, acts of war, improper electrical current, non-Amfit issued software problems, use of non-Amfit EVA insole blanks, or services performed other than by an Amfit Authorized Service Technician. If a claimed defect can not be identified or reproduced in service, you will be responsible for costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON YOUR AMFIT PRODUCT SHALL BE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE EXCEPT AS PRECEDED IN THIS WRITTEN WARRANTY. NEITHER AMFIT, INC. NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE AMFIT PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY.
Download PDF of Amfit Warranty
and Service Plan
